 Western Digital
Dell & HP Products
IBM Hitachi
Fujitsu Samsung
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Toshiba Quantum
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What Is Data Recovery?
How do I know that I need a data recovery service?
How is data recovered?
Can CITS retrieve all data?
How long does it take CITS to retrieve the data?
Is there any charge for data recovery evaluation process?
Can I get my retrieved data in same structure, folder and file names?
My data contains confidential information. How can I be sure that they'll remain confidential and secure?
How can I prevent data loss?
How Much Will data recovery process Cost me?
When will I get my data back?
What Is Data Recovery?
Data recovery at CITS is a system of processes used to recover lost data from storage
media, including
hard disk drives.
Data Recovery should be performed by professional experts, with the aid of advanced and sophisticated
testing equipments.
Data Recovery is the process of recovering lost data from a storage media format
caused by many data loss factors such as virus attacks, data corruption, physical
malfunctions, human
error or natural disasters.
For example; if your hard disk produces clicking sound or is not spinning, it requires data recovery.
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How do I know that I need a data
recovery service?
Hard drive motor does not spin or it appears to be silent.
Hard drive spins but bios or Windows can no longer recognise the drive.
The motor spins and the bios can recognise the drive but windows
or Linux is not mounting the drive.
The computer locks at boot.
Black spots on the board that look like burns.
The Hard disk is producing click sounds.
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How is data recovered?
There are many methods by which data is retrieved.
Each case is analyzed on an individual
basis, then
CITS engineers can develop a plan to retrieve client data.
CITS Data
Recovery prides itself on being a professional company; while other data recovery
players
test and re-test their clients' media.
We use special data recovery and
testing equipments.
In extreme cases, we do head transplanting in clean rooms.
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Can CITS retrieve all data?
In most cases all data can be retrieved; however, there are cases where part of the damaged data is
permanent.
In severe conditions, CITS Data Recovery engineers
can recover part of the data. On
average, CITS reached 87% data recovery success
rate.
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How long does it take CITS to retrieve
the data?
Each case requires unique set of recovery processes and time intervals.
Upon receipt
of the damaged
media, CITS customer support will provide a report within one or
two business days outlining the
details required to perform data recovery.
While
some projects may require several days, even weeks,
about 80% of all cases require
less than 3 business days for completetion
of data recovery processes.
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Is there any charge for data recovery
evalutation process?
No, there is no charge for the evaluation process even if Clean Room Assessment
is required. Some cases
oblige us to open the drive in Clean Room to investigate
and evaluate internally faulty hard disk drives.
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Can I get my retrieved data in same
structure, folder and
file names?
In most cases, CITS will return your data
with the same file names, data type structure
and location as
before the disk failure.
Yet, there are some rare cases where the
names of some folders may be changed;
however, file names are kept as is. Rarely,
we retrieve the files with different names.
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My data contains confidential information.
How can i be sure that they'll remain confidential
and secure?
CITS Data Recovery offers its clients a secure environment so that they can rest
assure knowing their
information is kept private.
Every member of the CITS team
is under non-disclosure. Furthermore, a
special secure isolation room with controlled
access is available when confidentiality is of the utmost
importance such as in
the case of government data.
We are ready to signing any non-disclosure agreements
with our clients to assure their data will be secured.
With or without an agreement,
we treat your data with the utmost security.
We strongly believe that this is
the
backbone of our business.
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How can I prevent data loss?
Simply Backup is the best endeavour. Nothing can prevent data loss better than performing
regular backups
of your vital data.
Using efficient anti-virus software with regular
update will offer superior protection
against data loss.
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How musch will data recovery process
cost me?
Prices are totally dependant on the nature of the problem, time-span, size and type
of the drive;
cost is independent to the amount of data that should be recovered.
CITS will quote you the price before the beginning of the data recovery process;
however;
CITS recovery processes are charged much less than outside Lebanon, in
most cases our prices are
55% less than other data recovery companies abroad.
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When will I get my data back?
We understand that getting back your data soon is crucial; moreover, we understand
the dependency of
your business on the lost data, the sooner we examine the disk,
the quicker we can identify the
data recovery timescale.
Each task is distinct and
may take an hour to several days or even one week.
We will keep you informed of
the latest updates during the recovery
process.
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